Shipping policy

Shipping Policy: 
All orders are processed in our standard 3-7 business days. Excluding weekends and holidays. 
Shipping Time - 2 to 3 days for domestic orders.

At Intrinsically Crowned, we take great care in processing and shipping your orders accurately and on time. Please ensure that your shipping address is correct at checkout, as we are not responsible for orders delivered to the wrong address due to customer error.

If an incorrect address is provided and the package is delivered, we are unable to issue a refund or replacement. If your order is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

For any questions or concerns regarding your order, please contact us at intrinsiccrown@gmail.com.

Shipping during cold or hot weather might cause some products to freeze or melt but don't worry, this will not change the quality of your item. If you receive an item frozen, simply allow time for the product to warm up at room temperature.

If your item is melted due to the hot summer weather, all you have to do is place it in the refrigerator for a bit and it will re-solidify. Our body butter and hair growth oils may not appear full in the jar after they have melted, but you are not receiving less product, it's still the same amount you would have received in a full jar if the product had not melted. Please remember, that melting does not affect the quality or benefits of our oils and butters. So no worries...they are still safe to use.

We cannot accept any returns on products affected by the weather, or left outside to melt, and will not provide an exchange or refund. We will inform you of your shipping and tracking information when we ship your order. Please make sure to check your tracking often for the delivery status.

Customs Statements, EU Customers and Import Taxes:

Intrinsically Crowned is not liable for packages refused or held by customs for delivery. Please contact your customs office and inquire about import regulations and restrictions before placing your order. 

Please be familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations may result in your order incurring high import duties, the delivery being delayed or even returned. 

Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us, and if any additional licenses or permits are needed.